What entitlements does the annual pass bestow? The annual pass entitles you to visit Cologne Zoo during the regular opening hours for one year from the date of issue, in accordance with our Zoo Regulations.

Is the annual pass transferable? No, it is bound exclusively to the person to whom it is designated. The annual pass may only be used by the person named on the card and shown on the picture. Misuse is liable to prosecution. The pass holder is obliged to show an ID card to a member of the Cologne Zoo staff or to allow the zoo’s control personnel to visually inspect the photo on request. A copy of the pass (analogue or digital) is not admissible. 

Does the annual pass also apply to special events such as the China Light Festival? The annual pass is not valid for special events outside regular opening hours such as the China Light Festival, the Long Night in the Aquarium or the Halloween events in the zoo.

Are annual pass holders given discounts for special events? Yes, annual pass holders usually receive a discount on the ticket for special events. Please read the information about the respective special events on this homepage.

What do I do if my annual pass has been lost? The colleagues at ticket offices 5 and 6 at our main entrance are happy to issue a new annual pass. We ask for your understanding that we have to charge a fee of 5 euros for this service.

A certain area/areas in the zoo is/are locked. Am I entitled to a refund of the cost of my ticket? Out of consideration for our animals (among other things, for births) and for other important reasons, such as weather conditions, necessary maintenance and construction, etc. there may in some cases be restrictions, such as the blocking of paths and/or animal houses. This takes place solely for your safety and the safety of our animals. We try to keep these restrictions as minimal as possible. In such case, there can be no refund/exchange of the entrance fee, either entirely or a pro-rata. In this respect, the acquisition of tickets of any kind, such as daily and annual passes, vouchers, action tickets, etc. does not give entitlement to certain services such as the presentation of certain animals or animal species or the possibility to use all the attractions in the zoo at any given time.

Can the annual pass be withdrawn? In the case of violations, e.g. against the visitor's regulations mentioned in our zoo rules, the annual pass will be withdrawn without any claim for compensation. The zoo rules can be found here.

What does the Cologne Zoo do with the data provided on the annual pass?

For the provision of services as part of your annual pass ownership at AG Zoologischer Garten Cologne we require and process your personal data. These comprise the first name, name, address, date of birth, photo, phone no. and e-mail address of the respective pass holder. For SEPA subscription annual passes, these also include bank details and the first and last name of the account holder.

These data are saved only for a specific purpose, i.e. they are used only for the purpose for which they were collected (provision of services in connection with your annual pass – payment processing, access authorisation, term, master data management, etc.). This takes place on the basis of the visitor regulations and our terms and conditions in their currently valid version (which you can view at any time at www.koelnerzoo.de and at the ticket offices).

We would like to expressly refer you to your rights (pursuant to art. 15-21 of the GDPR) to information, correction, deletion, blocking and objection regarding the personal data collected. In the case of the rights to information and cancellation, the restrictions pursuant to §§ 34, 35 German Federal Data Protection Act (BDSG), in conjunction with §§ 10, 12 Data Protection Act of North Rhine-Westphalia (DSG NRW), apply.

If you wish your data to be deleted immediately or to object immediately against the storage of data within the term of your annual pass, the service with respect to annual pass ownership (access to the zoo, etc.) can no longer be provided by Zoologischer Garten Cologne AG. After expiry of the term of the annual pass, the data will be deleted unless they have to be kept in accordance with the relevant commercial and tax regulations. Deletion in such case takes place in accordance with the specifications of the latter.

Responsible body:

AG Zoologischer Garten Köln
Riehler Str. 173, 50735 Cologne
Tel.: 0221-7785-100
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What do I have to do to obtain a reduced annual pass? Discounted annual passes are only sold upon presentation of a corresponding proof of eligibility (e.g. "Disabled persons", "Cologne Pass", "Adults from the age of 63" etc.). The respective conditions for obtaining a reduction are based on the currently applicable price lists posted at the ticket offices. Renewal of such passes is only possible until the date on which the eligibility requirements exist. The holder of such a pass must inform the AG Zoologischer Garten Cologne without delay if the eligibility requirements lapse. The card then loses its validity with the expiration date shown on it following the lapse of the entitlement.

Can I receive discounts at other zoos with the annual pass?

Each annual pass card currently entitles a reduction in the entry fee to the NRW-Partnerzoos, without Cologne Zoo accepting any liability or guarantee of any particular type of discount or another. The corresponding reductions listed in the "NRW Partner Zoos" apply.