How much does the xy ticket cost? Our complete tariff overview is available at www.koelnerzoo.de/en/visit.

When does a discount apply to me? Discounted annual passes are only sold upon presentation of a corresponding proof of eligibility (e.g. "Disabled persons", "Cologne Pass", "Adults from the age of 63" etc.). The respective conditions for obtaining a reduction are based on the currently applicable price lists posted at the ticket offices.

I have forgotten/lost my ticket/cannot show it. Can I also submit this later and enter the zoo without a ticket? No, a visit to the Cologne Zoo is only possible with a valid ticket.

Can I pay by EC card? Yes, you can use one at any ticket office, without exception. You can also use one at our catering facilities for an order value of 10 euros and above.

Can I book tickets online? Yes, it is easy to do so at the ticket shop on www.koelnerzoo.de. As an added benefit, online tickets are also valid as a VRS travel ticket.

Can bar codes also be scanned from a mobile phone? Or do I need to print my ticket? Of course, as an environmentally friendly company we also have paperless tickets. Mobile phone barcodes can be scanned at the entry gate. Please note: If you also use your online ticket as a VRS travel ticket, this ticket must be printed out. Annual passes must be carried in the original (as a plastic card).

How does crediting the day ticket to an annual pass work? 

If you wish to credit your day ticket for the purchase of an annual pass on the same day, this is possible at ticket office 5 and 6 up to 30 minutes before the end of the day. In this case, the ticket must be in printed form.

Do I have to keep my ticket on me throughout my zoo visit? Yes, you must keep the ticket/mobile barcode on you after being admitted and present it upon request. When leaving the zoo and aquarium, the day passes lose their validity.

I am entitled to a reduction, but don’t have my validation on me. Can I still claim my discount?No, discounted tickets will only be sold on presentation of proof of eligibility. The respective conditions for obtaining a reduction are based on the currently applicable price lists posted at the ticket offices.

Are there any discounts for people with disabilities or their accompanying person? Visitors with a disability must pay the regular entrance fee. If the disability pass is marked with a "B", the accompanying person receives free admission (the accompanying person must be at least 12 years old). The free companion tickets for people with severe disabilities with entry "B" are available exclusively at the box offices of Cologne Zoo. A refund afterwards is not possible. Please understand.

Can the day pass be withdrawn? Our admissions and security staff is entitled to confiscate day pass in case of violations, e.g. against the conditions of visit specified in our zoo regulations, and to direct visitors to leave the zoo grounds. There is no claim to compensation. The zoo regulations can be found here.

What are the zoo opening times? he overview of our opening times in summer and winter can be found at www.koelnerzoo.de/en/visit.

When are the final admission and ticket office closing times?  In winter: final admission and closing time is at 4.30 pm; the animal houses close at 4.30 pm. In summer: final admission & ticket office closing time is at 5.30 pm; the animal houses close at 5.30 pm. The final admission time also applies to visitors who want to alternate visits between the zoo and the aquarium.

When does the side entrance close?  Please note that the side entrance closes punctually at 5 pm in winter and at 6 pm in summer. From this point on, there are no members of staff at the side entrance. Entry and exit from the zoo are then no longer possible there.

Does the zoo open on Christmas Eve/New Year's Eve/Carnival Monday? The zoo has special reduced opening times on Christmas Eve and New Year's Eve, from 9 am to 2 pm. On all other days of the year, it is open continuously from 9 am to 5 pm (winter season) or from 9 am to 6 pm (summer season). This also applies to the carnival days. All information on our opening hours can be found on our website at  www.koelnerzoo.de/en/visit.

Can I use my day pass to alternate visits between the zoo and the aquarium multiple times? Your day pass entitles you to a one-time admission to the aquarium and zoo. You can easily alternate between the various offerings at Cologne Zoo. Please note the respective final admission is 30 minutes before the zoo and aquarium are closed.